|
Basic | Advance API |
Monthly price | free | free |
solution | one operator live chat to all vistiors |
Allow member as operator live chat to member's visitors |
Who should use this | Singe site Site webmaster live chat to visitors |
Platform, allow members to live chat to each other Platform webmaster allow members live chat to each other |
Number of operators | 1 | multi |
Number of departments | 1 | 1 |
Number of concurrent chats | unlimited | unlimited |
Alerts for new chat requests | x | x |
Tabbed windows for multiple chats | yes | yes |
Online/offline status message | yes | yes |
Customers can email when you're offline | yes | yes |
Customizable live chat icons | yes | yes |
Free technical support | yes | yes |
Real-time traffic monitor | x | x |
Proactively prompt customers to chat | x | x |
Pre-written responses for quicker chats | x | x |
Chat history to track previous conversations | x | x |
Volusion branding below Click-To-Chat Icon | yes | yes |
Internal chats between operators | x | x |
Ability to view and assist other operators | x | x |
Transfer chats between operators | x | x |